FAQS


Search and Order

You can search by entering a word or words from the title and/or author’s name.  You can also search by ISBN.  Alternatively, you can browse the categories on the left.

To order simply click on “Add to Cart”.

Availability

Items that are listed as “In stock” on our website are currently on the shelves in our store.  In stock items will be shipped within 1-3 days.  Occasionally stock may run out before the website is refreshed and you will be advised if you have been affected.

Items listed as “Out of stock - available to order” will need to be ordered for you from the supplier.  We will contact you with an estimated arrival date.    

Should an item not be listed on our website, please feel free to contact us with the title details and we will endeavour to order it for you.

Price Changes

Whilst we do our best to keep the prices on our website current, prices are subject to change.

Items that are listed as “in stock” are currently on the shelves in our store and are accurate provided that we have enough stock to cover your order.

In the case of items that are listed as “not in stock but available to order” it is possible that a price change will have occurred when we place the order with the supplier.  If the price of the item has risen we will advise you before proceeding with the order.

Postage and Handling

We charge a flat rate of $10.00 per parcel to anywhere in Australia. Please note we do not deliver overseas.  Should some items not be in stock in the initial order, we are happy to consolidate all items into one shipment.

You are also able to collect your order in the store.  You will be contacted when the order is ready to be picked up.

Payment

We accept payment by MasterCard and Visa.  Your credit card details can be entered safely on our secure site.  They will not be stored once the order has been processed.  If you prefer, you may post, email, fax or phone your information to us.

Returns

Incorrect, damaged or faulty items may be returned within 14 days of purchase for a replacement or full refund (including postage costs).

Should you change your mind once you have received your order, we may at our discretion offer a credit note or exchange.  Please contact us for approval.  All change of mind returns must be returned in a mint, unread condition together with proof of purchase within 14 days of purchase.

Privacy

Oracle Books recognizes its responsibility for protecting the privacy of your personal information,

We do not store cookie information.

Your email address is only used for the purposes for which it was provided.  We will not add it to a mailing list or use it for any other purpose without your consent.

All personal details are strictly confidential and are not available to any third party with the exception of law enforcement or other government agencies exercising their legal authority to inspect our ISP’s logs in the unlikely event of an investigation.

Schools

Oracle Books has enjoyed a close relationship with local schools for many years.  We are able to provide assistance with school library and prize selections.  We also offer generous discounts to our school accounts.  Please contact the store for further information.